A little help, every step.
Find answers about scanning, text recognition, your documents and Scanelio Pro.
Contact support
For app help or a privacy request, email qingxi.fang199713@gmail.com.
Email supportPlease do not send passwords, full payment details, identity documents or confidential scans. We cannot access the documents stored locally in your app.
Using Scanelio
How do I scan or import a document?
Tap Scan to capture paper with your camera. To use an existing file, tap Import in Documents and choose Photos or Files. Supported imports include PDF, JPG/JPEG, PNG and HEIC/HEIF. The import panel shows the current page and file-size limits.
After importing, review the pages, crop or rotate them as needed, and save your document. Keep a separate copy of important originals.
How do I put a document in a folder?
Use the destination folder selector during import, or open the document's menu and choose Move to folder. Select an existing folder or create one when offered.
Why does recognized text need corrections?
Blur, shadows, page curvature, handwriting and complex layouts can reduce recognition quality. Use a sharp, well-lit image, crop to the page and choose the appropriate recognition language. Review names, numbers and tables before exporting or sharing.
How do I export and share?
Open a document and choose Export. Select an available format, then save or share with the destination you choose. Some formats and advanced tools require Scanelio Pro. Exported copies are managed separately from your Scanelio library.
Can I recover a deleted document?
Open Settings > Recently deleted to restore eligible documents for up to 30 days. Permanently deleted documents cannot be restored by support. Deleting the app can also remove local documents; export important files first.
Scanelio Pro & billing
Monthly and yearly subscriptions provide the same Pro features with different billing periods. The app displays the price and period before purchase. Apple handles payment.
I paid, but Pro is not unlocked.
Make sure you are signed into the same Apple account used to purchase the subscription. Connect to the internet and tap Restore purchases on the Scanelio Pro screen or in Settings. If the problem continues, contact support with the error message and purchase date. Redact personal information from any receipt you share.
How do I cancel or change my subscription?
Open your Apple subscription settings to manage your plan. Deleting Scanelio does not cancel a subscription. Cancel at least 24 hours before renewal to avoid the next renewal charge.
How do I request a refund?
Submit your request through Apple. Apple determines refund eligibility; Scanelio support cannot issue an App Store refund directly.
Your documents & privacy
On-device scanning and recognition process document contents on your device. Our privacy policy explains local storage, subscription processing and the information you choose to send when contacting support.
Read the privacy policy